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Use this as the operating manual for the current planner build

The help library has been refreshed around the current current planner flow, combined Invitation Studio, Envelope Studio, Theme Studio, guest access behavior, messaging, and recovery model. It is meant to explain how the couple/planner should use the product without showing internal support-only details.

Current build Couple-safe guidance Updated workflows

Recommended path for a new couple

  1. Start with Site Settings and confirm the wedding date, RSVP mode, guest portal behavior, and enabled modules.
  2. Use Main Page, Event Details, Travel & Lodging, Registry, and Theme Studio to finish the public guest site.
  3. Build or import the guest list, clean households, then test RSVP as a guest before sending links or printed cards.
  4. Use Invitation Studio, Envelope Studio, QR, or SMS only after the guest list is clean enough to trust.
  5. As the wedding gets closer, move into seating, reporting, music, notifications, and day-of media.

What changed in this help refresh

UpdateMeaning
Invitation StudioReplaces the older separate Save the Date and RSVP Card Studio guidance with one combined design, email delivery, export, and tracker workflow.
Envelope StudioAdds guidance for address review, printable envelopes, missing-address handling, and CSV/mail-merge exports.
Theme StudioExplains the newer public-page theme behavior, including readable light/dark contrast and preview expectations across home, registry, story, details, and guest pages.
Guest portal modesClarifies RSVP open/pending/closed, wedding week/day behavior, and when guest sections become read-only.
Support escalationTroubleshooting stays couple/planner-safe, with a clear path to open a support ticket when needed.

Simple support rule

Do this first
When a page looks wrong, check Site Settings, guest data, and the public preview before assuming something is broken. Most planner-side confusion starts with stale guest records, mismatched site mode, or a setting that has not been saved.

Need more help?

If you have tried the checks on this page and the issue still is not resolved, open a support ticket with the couple/site name, the page you were using, and what you expected to happen.

Open a Support Ticket