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Travel & Lodging Help

Travel & Lodging

Keep guest travel choices simple

Travel & Lodging should help guests choose from available hotel or travel options without burying them in planner-only detail. The current guest portal should focus on actual hotel choices and concise instructions.

Hotels Room blocks Guest choice

What to include

Field	Guidance
Hotel name	Use the public-facing hotel name guests recognize.
Booking link or code	Make the booking action obvious.
Address	Include enough location detail for maps and transportation planning.
Deadline	Add room block deadline if applicable.
Notes	Keep notes guest-friendly: shuttle, parking, rate, or check-in reminders.

Guest portal behavior

Show the hotel choices clearly and compactly.
Remove extra non-choice sections from the guest lodging tab when they do not help the guest decide.
When RSVP/portal changes are closed, show lodging selection as a read-only summary and tell guests to contact the couple for changes.

Before sending guests here

Enter only active lodging options.
Remove placeholders and old test hotels.
Test from a guest account.
Confirm lodging report matches guest choices.

Common issue

Issue	Check
Hotel choices too long	Condense notes and keep only booking-critical information.
Guest cannot change selection	Check RSVP/portal mode; closed mode should be read-only.
Report mismatch	Check whether the guest saved their lodging selection and whether the report is reading the current state.

Need more help?

If you have tried the checks on this page and the issue still is not resolved, open a support ticket with the couple/site name, the page you were using, and what you expected to happen.

Open a Support Ticket