Notifications & SMS
Send useful guest and couple updates
Notifications cover guest messaging, SMS setup, templates, keyword ideas, and couple-facing alerts/reports. Use this carefully because guests experience these messages directly.
SMS
Email alerts
Templates
Keywords
Current notification areas
| Area | Use |
|---|
| Guest SMS/templates | Send event reminders, schedule updates, shuttle/lodging notes, or day-of alerts. |
| Keyword replies | Future/optional behavior for guests texting TABLE or SCHEDULE to receive their assignment or event schedule. |
| Couple alerts | RSVP alerts, weekly reports, or admin notifications to primary/secondary emails. |
| Support message | Contact bigdayHQ support from the planner flow when enabled. |
Before sending guest messages
- Confirm phone numbers in Manage Guests.
- Confirm opt-in/legal/compliance requirements for SMS are handled before production use.
- Send a test to yourself.
- Keep messages short and specific.
- Avoid sending late-night or repeated messages unless urgent.
Good message types
- RSVP deadline reminder.
- Schedule change.
- Shuttle departure reminder.
- Hotel block deadline.
- Wedding day media upload instructions.
- Table assignment or schedule keyword instructions when that feature is enabled.
SMS caution
Production readiness mattersSMS should not be treated as just another UI toggle. Before sending guest texts, confirm the sending number is active, guest phone numbers look correct, the message includes clear opt-out language, and a small test message delivers successfully.
Need more help?
If you have tried the checks on this page and the issue still is not resolved, open a support ticket with the couple/site name, the page you were using, and what you expected to happen.