Chatbot Settings controls guest/planner assistant behavior where enabled. The important rule is that hiding a chatbot in the UI is not enough; the assistant should only be available for the correct package and only when the couple/planner has enabled it.
| Setting | Purpose |
|---|---|
| Guest assistant | Answers guest-facing questions using approved event information. |
| Planner assistant | Helps the couple/planner navigate planning data and next steps. |
| Enable/disable toggle | Controls whether the assistant is available at all. |
| Package access | Prevents free/base sites from using chatbot behavior if not included. |
| Knowledge source | Should be based on current site information, not stale placeholder content. |
| Issue | Fix |
|---|---|
| Chatbot appears on free site | Check the selected package, Chatbot Settings, and Site Settings. Open a support ticket if it still appears after saving. |
| Answers old details | Check site state and current event details. |
| Guest sees private info | Review assistant prompt/data scope and special-event visibility. |
| Cancel/exit missing | Ensure the chat flow has a visible way to stop or exit multi-step prompts. |
If you have tried the checks on this page and the issue still is not resolved, open a support ticket with the couple/site name, the page you were using, and what you expected to happen.